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  • [Notice] 'Castle burn' Service Termination(20/5/2020)
    2020-04-02

    Hello master,

     

    It has been a long journey together, but we are deeply saddened to inform our community that our service for Castle Burn will be terminated on Tuesday, May 20, 2020.

    We sincerely apologize for any inconvenience we have caused for our fans who have loved this game as much as we do.

    Please refer below for more details.

     

    [Service Termination Schedule]


    1.     Friday, April 3rd, 2020

    A.    All items which can be bought with real currency will be switched off.

    2.     Wednesday, May 20th, 2020

    A.    Service Termination

    B.     Castle Burn will be taken off the iOS/Android app stores.

     

    [Refund Policy]


    1.     Until the service gets terminated, purchases made by spending rubies will be refundable.

    2.     Purchases made with earned rubies are included in the refunds. However, this excludes any rubies that were given during any events and achievements.

     

    [How to Get a Refund]


    1.     Refund Period

    A.    Starts from Wednesday, May 20th, 2020

    2.     Refund Method

    A.    Please submit the following information to customer service to request a refund:

    -       User ID

    -       Nickname

    -       Screenshot of the purchase made using your Play/App Store ID

    B.     Customer Service Contact: pnix_support@pnixgames.com

     

    Once again, we deeply apologize that Castle Burn will no longer be supported, and we will give our full efforts to ensure our players that the refund process moves as smooth as possible.

    We appreciate each and every one of our players who have enjoyed and loved Castle Burn.

    Thank you for supporting Castle Burn.

     

    The Castle Burn Team


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